Privacy Policy

W2Wave is a trading name of W2Wave Limited, hereafter referred to as "W2Wave", "us", "our" or "we". W2Wave is committed to preserving the privacy of all visitors to www.w2wave.com, hereafter referred to as the "Website". This privacy policy describes how we use and protect the information that you provide to us. By registering or placing an order on the Website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you register or order products or services on the Website you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about you from e-mails or letters you send to us or during telephone conversations between us.

Use of your information

Your information will enable us to provide you with access to all parts of our Website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders and your ongoing account with us. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your comments on our services and to notify you occasionally about important changes or developments to the Website or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer, including service updates, new products and special offers and we may contact you by post, telephone, or by e-mail. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information

We do not disclose or share the information you provide or the SMS messages you send or receive or mobile numbers you send SMS messages to or receive SMS messages from, except where neccessary to fulfil and deliver orders. For example, your mobile telephone number and the contents of your SMS message will be given to mobile network operators for the purposes of providing you the goods and services you have requested. We appreciate that unsolicited commercial mail is a nuisance. We therefore never disclose your details to any third party for marketing purposes. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Security and Data Protection

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. In particular, your information will be stored on a server architecture within a secure data facility and we use internet standard encryption technology known as 128 bit SSL (secure sockets layer) to encrypt communications between us and our customers. We will retain your information for a reasonable period or as long as the law requires.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Security

Upon registration of your account we will issue you with a username and password which will give you secure access to the service. It is your responsibility to keep this information confidential and ensure that it is kept secure and not disclosed to an unauthorised person. If you believe that your username or password have been discovered or are being misused, you must contact us immediately. We may disable your account and change your password and then notify you.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to : The Data Controller, W2Wave, Innovation Centre, Unit 12, Pillmawr Road, Newport, South Wales, United Kingdom, NP20 6WF We are registered with the Information Commissioner under the Data Protection Act 1998.